Customer Help

Commandes non personnalisées : Expédition dans un délai de 1 à 3 jours ouvrables après la commande.

Commandes personnalisées : Le délai de traitement est de 5 jours ouvrables.

Vous serez informé par courrier électronique de l'expédition de votre commande.

Remarque :If you haven’t received the email, please check your spam folder first.

Si votre commande n'a pas été expédiée dans les 7 jours ouvrables, veuillez contacter le service clientèle.

Delivery time depends on the shipping method you choose:

Standard Shipping (Regular Shipping): Normally takes 10-25 business days. (Maximum shipping fee is $20)

Expedited Shipping (DHL/FedEx): Normally takes 5-15 business days. (Extra fees apply)

Shipping time refers to the period from when the tracking website updates with your package information.

Note: DHL is not available in certain countries. We will provide other suitable shipping methods if needed.

If you want to receive your jersey as soon as possible, please choose express shipping. Extra fees will apply.

If your shipping address is incomplete or incorrect, it may cause delays, delivery failures, or returns.

If your package is returned, you will need to pay an additional $15 shipping fee to resend it.

At Katajerseys Store, we prioritize your satisfaction above all else. If you find yourself less than satisfied with your order,

we’re here to assist you with our return and exchange process.

Considering the transportation time of the return takes more than 1 month also the expensive shipping fee, what’s more

We want to establish a long-term cooperative relationship with you, so here is our win-win solution. The RESEND POLICY.

HOW DOES OUR RESEND POLICY WORK?

If you encounter any of the following conditions, after confirming, we’ll promptly resend a new package to you:

1.SIZE PROBLEM

If the items you received don’t fit as expected, simply provide us with pictures of you wearing the jersey for confirmation. Once confirmed, you can pay $10 postage for resending, and we’ll arrange a new shipment for you.

2. DELAY IN SHIPMENT

1) If the declared shipment time is under or equal to 30 days, and it has been over 30 days since you could track the package online, please contact us. We’ll promtly resend the package to you free of charge.

2) If the declared shipment time exceeds 30 days, and it has been over 60 days since you could track the package online, please contact us, and then we’ll resend the package to you at no additional cost.

3. CUSTOMS HOLD OR LOST

In the unfortunate event of a package being lost or seized by customs, please provide us with proof, and we will resend the package to you for free after confirming, and make sure you get it.

Remarque :

*Because personalized products are made just for you, they are not returnable.

Lorsque vous choisissez votre taille de maillot, tenez compte des éléments suivants :

a. En cas d'écart entre les recommandations relatives à la taille et au poids, donnez la priorité aux données relatives au poids.

b. Veuillez noter qu'il peut y avoir un écart d'environ 1 à 3 cm dans la taille en raison des mesures manuelles.

c. Les maillots de la version Player sont généralement plus petits d'une taille que les maillots de la version Replica.

Pour plus d'assistance, veuillez contacter notre service clientèle.

Thank you for choosing Katajerseys.

Ce guide est simple et devrait aider les clients à faire le bon choix lorsqu'ils achètent des maillots sur Howjerseys.

A friendly representive is waiting to answer your questions. 

We’re here everyday from 8:00-17:00 (GMT+8)

Sure, Just send a message to katajerseys@gmail.com and we’ll have an answer for you within 12 hours.

We welcome orders by email. You can send your order list to katajerseys@gmail.com

ou can change or cancel your order at any time before it enters the shipping process.

Please contact a customer service online chat or send email to katajerseys@gmail.com as soon as possible if you would like to change or cancel your order.

If you do not receive a response from us by email to confirm the order change, we probably have not made the changes.

We cannot change, cancel, or correct your order in any way after it has entered our shipping process.

Please contact us if your order does not arrive as expected.

The item might lost on the shipping way.

we will reship new package for free.

Nous acceptons les commandes d'équipes et d'entreprises et sommes heureux de pouvoir offrir des remises sur les volumes.

Nous sommes conscients que vos uniformes en disent long sur votre équipe, c'est pourquoi votre image sur le terrain est notre principale préoccupation.

En collaboration avec notre équipe d'artistes professionnels, votre représentant travaillera avec vous pour créer la personnalité et l'apparence exactes de votre équipe.

Que vous choisissiez parmi notre collection de logos maison ou que vous créiez votre propre chef-d'œuvre, nous travaillerons avec vous pour faire en sorte que votre équipe soit la plus belle possible.

We welcome corporate orders and are pleased to be able to offer volume discounts on our jersey price.

Please contact us by email at katajerseys@gmail.com

We do not function as a wholesale distributor for any of the items we sell. 

Delivery to most physical addresses occurs within 5 to 25 business days.

The following in-house processing procedures will postpone the shipping of your order: customizations, back-order, and special-order.

Your entire order shipping will follow how many shirts in your order,

Usually every shipping less than 15 shirts or 3kg,over 15 shirts or 3kg we will add one more shipping.

We do not charge tax when you check out, but your local customs officials will assess taxes before allowing the item to enter your country. The carrier will usually pay these fees on your behalf and collect them from you at the time of delivery. You are responsible for all customs fees, including duties, taxes, brokerage fees, and any other fees assessed at the border before delivery.

Please contact us before returning an item for an estimate of your return shipping charges.

Please accept our apologies if your order was not processed correctly. Just contact us, and we will do our best to correct your order as efficiently as possible. We can usually reship a new jersey for free.

1. Many details on the shirts and shorts are Hot-Transfer printed. We suggest you should wash them by hand because machine washing will damage the printing. If you use a machine to wash, please turn the jerseys inside out.

2. Please do not scrub the printed or stamped area too hard, and avoid exposing the jerseys to the sun for too long. When you are not wearing the jersey, please hang it up.

*Don’t put jerseys in the dryer. Turn them inside out and hang them dry.

3.If the printing starts to peel off, please lay the jersey flat, cover the letters & numbers with clean, non-stick plastic paper or a stencil, and iron it at 150°C for 7-8 seconds. If this does not work, please iron it again.

Attention: Please do not iron the printing directly.